Aeonix Contact Center Features

AEONIX CONTACT CENTER FEATURES

  • Multi Channel Queuing
  • CRM and Database integration
  • Multi-Site support
  • Sophisticated IVR
  • Outbound, Callback and Campaigns
  • Superior Management Information System
  • State of the art CSR tools
  • Screen-Pops
  • Multi Language support
  • High Availability for Redundancy
  • Cradle to Grave reporting
  • Multi layer routing:Priority, Skill based, Statistical, Business rules, Customer value
  • Automated PC-less Mode
  • Integrated Agent Sessions Recording
  • 1000 IVR Ports
  • 600 concurrent logged-in Agents

AEONIX CONTACT CENTER ADMIN FEATURES

  • Leverages Easy-to-use Wizards
  • Flexible Configuration of Routing Rules
  • Define Business Hours and Overflow Rules
  • Manage Email, Web and Voice Through Common Rules
  • Provide IVR Functionality to Callers
  • Manage Agent and Supervisory Profiles
  • Define Skill Sets and Priorities

AEONIX CONTACT CENTER VISOR FEATURES

  • Real-time reporting
  • Agent and interaction monitoring
  • Service level visibility
  • Customer interaction visibility
  • Historical Reports
  • Business data for informed decisions
  • Contact center performance analysis
  • Inbound,Outbound, E-mail and Web data
  • 3rd Party Reader Board Support

AEONIX CONTACT CENTER AGENT FEATURES

  • Multimedia Handling
  • Inbound and Outbound Voice, Fax, E-mail & Web
  • Customer Visibility
  • In-queue windows
  • Screen Pops
  • Soft-phone
  • Interaction handling icons
  • Important Messages Reader Board

To improve YOUR customer service, contact us!