Aeonix Contact Center Features
AEONIX CONTACT CENTER FEATURES
- Multi Channel Queuing
- CRM and Database integration
- Multi-Site support
- Sophisticated IVR
- Outbound, Callback and Campaigns
- Superior Management Information System
- State of the art CSR tools
- Screen-Pops
- Multi Language support
- High Availability for Redundancy
- Cradle to Grave reporting
- Multi layer routing:Priority, Skill based, Statistical, Business rules, Customer value
- Automated PC-less Mode
- Integrated Agent Sessions Recording
- 1000 IVR Ports
- 600 concurrent logged-in Agents
AEONIX CONTACT CENTER ADMIN FEATURES
- Leverages Easy-to-use Wizards
- Flexible Configuration of Routing Rules
- Define Business Hours and Overflow Rules
- Manage Email, Web and Voice Through Common Rules
- Provide IVR Functionality to Callers
- Manage Agent and Supervisory Profiles
- Define Skill Sets and Priorities
AEONIX CONTACT CENTER VISOR FEATURES
- Real-time reporting
- Agent and interaction monitoring
- Service level visibility
- Customer interaction visibility
- Historical Reports
- Business data for informed decisions
- Contact center performance analysis
- Inbound,Outbound, E-mail and Web data
- 3rd Party Reader Board Support
AEONIX CONTACT CENTER AGENT FEATURES
- Multimedia Handling
- Inbound and Outbound Voice, Fax, E-mail & Web
- Customer Visibility
- In-queue windows
- Screen Pops
- Soft-phone
- Interaction handling icons
- Important Messages Reader Board
To improve YOUR customer service, contact us!