With the ever-changing nature of technology, there are more options than ever when it comes to choosing a phone system for your small business. And with that increased volume comes increased competition for your money. This is good and bad news for small businesses: good because there are more choices and lower prices; bad because this can make it harder to identify the best deal.
But no matter what kind of business you run, selecting the right phone system is a crucial decision, as this communication tool will be the lifeline of your business, allowing you to connect with customers, vendors, remote employees, and other essential contacts.
However, by following the tips outlined below, you will be able to make an informed choice about the best phone system for your company.
Define Your Goals
Since each business is different, defining your goals regarding your needs is essential. Some companies require a more sophisticated system that includes call forwarding, voicemail, and conference calls, and other businesses may only need essential services such as call waiting and caller ID.
Determine the Type of Phone System You Need
There are two common types of phone systems: an on-premise and a hosted solution. An on-premise solution requires you to purchase equipment and manage it yourself, while a hosted solution allows someone else to host your phone service while you pay them monthly fees.
In today's society, most businesses use cloud phone system software to manage their business. A cloud-based platform has many benefits, such as increased security, increased productivity, and no more spending money on new hardware every few years.
Consider Your Team's Needs
If your company has remote workers or employees who travel often, consider using VoIP (Voice Over Internet Protocol), which allows calls to be made from anywhere with an internet connection.
Check the Features You Need
Many different features can be added to your business phone system, including voicemail, caller ID, call forwarding, features that come with UCaaS systems, and more. You don't want to spend money on features you don't need, but it's essential to consider what features are necessary for your business needs before making any final decisions.
See What Kind of Support Does the Company Offer?
Some companies may have limited customer service options such as email-only or no product support. Make sure there is someone available who will help with any issues once your phone system is installed.
Choosing the best phone system for your small business is not a decision to take lightly. It's a significant investment and how you communicate with your customers, so you want to make sure you get it right. Finding the right phone system can be intimidating, but by following the tips mentioned above while researching, you can narrow down your choices and find the right phone system for your small business.