How to use a Smart Telephony System in Remote Work



A unified communications system can be a valuable tool for remote workers.

By integrating voice, video, and data communications, a unified communications system can help remote workers stay connected to colleagues and customers. Here are some tips on how to use a unified communications system in a remote work setting:

1. Make sure that your unified communications system is properly configured for remote access.

This may involve opening firewall ports or configuring a VPN in an on-premise system or is much easier when connecting to cloud-based systems link Aeonix4Cloud.

2. Use the unified communications system to make and receive phone calls, just as you would in a traditional office setting.

You can easily do that with a hardware IP Phone connected to your home network or a phone application installed on your laptop, tablet, or smartphone.


3. Take advantage of the video conferencing capabilities of the unified communications system to hold virtual meetings with colleagues or customers.

This can be done using your desktop webcam, dedicated IP phone with video conferencing support, or a dedicated video conferencing system.


4. Use the unified communications system to instant message or chat with colleagues in real time.

This can be a great way to collaborate on projects, solve problems quickly, and a convenient way to communicate, especially if colleagues are in different time zones.

5. Use the unified communications system to share files

Use the unified communications system to share files and documents with colleagues. This can be done via email, instant messaging, or file-sharing applications that are integrated with the unified communications system.

6. Use the unified communications system to access voicemail

If you are unable to answer calls, you can use the unified communications system to check voicemail messages. This can be done via the phone application or by logging into the web portal of the unified communications system.


7. Use the unified communications system to set up call forwarding

If you need to step away from your desk or are working in a location with poor reception, you can use the unified communications system to set up call forwarding. This ensures that calls will be routed to your mobile phone or another telephone number.


8. Use the unified communications system to create an auto-attendant

An auto-attendant is a call answering and routing feature that can be used with unified communications systems. This can be a valuable tool for small businesses or remote workers who need to route calls to multiple people.

9. Use the unified communications system to set up call groups

A call group is a feature that allows a unified communications system to ring multiple phones at the same time. This can be useful for coordinating conference calls or for making sure that calls are answered in a timely manner.

10. Use the unified communications system to monitor call activity

Most unified communications systems have reporting features that allow you to monitor call activity. This can be useful for troubleshooting problems or for tracking the performance of customer service reps.

These are just a few examples of how you can use a unified communications system in a remote work setting. By taking advantage of the features and capabilities of the unified communications system, you can stay connected to colleagues and customers.