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UCaaS Key Facts and Statistics

2021 has been a massive year for unified communications.

The previously progressively popular industry has seen customers shoot up significantly. Having adaptability and tractability in your concurrent communications system helps your business prosper.

What does 2022 have for UC?

COVID-19 unquestionably played an essential role in digital transformation that materialized to numerous providers and companies using UC technology.

North America and Europe have witnessed some of the maximum upticks in UC technology arrangement and Business Telephony. Perse, the tendency of bringing your device (BYOD) became even more widespread, particularly as employees' organization software became much easier to use and better at permitting off-site security on third-party appliances.

This has also encouraged a considerable change in the telepresence area. Thus, making a kind of UC boom in 2021 is probable to linger on in 2022.

To make things more straightforward– here are a few more UCaaS Key facts and statistics that validate the scale of UC:

  • BYOD is scheduled to direct more essential requirements for unified communication systems by 2023.

  • 34% of workers who hitherto traveled to work say they now work from home – ever since April 2020.

  • 42% of businesses say they have enlarged cloud and unified communication implementation.

  • 67% of administrations say they will transfer a ‘noteworthy share’ of their unified communications solutions on Communications Cloud.

  • 85% of the world’s top businesses feel that APIs that let workers and clients interconnect are vital business development features.

UC Trends that Influence Business

Furthermore, here are some more figures that represent how much the UC model has and will carry on growing:

  • Smartphone traffic could surpass desktop PC traffic by 2022, suggesting a mounting requirement for mobile UC solutions with good user experiences.

  • ‘Influential organizations’ are 150% more likely to utilize mobile communications solutions than supporter organizations with a habit of pulling alongside.

  • 70% of teams could depend on collaboration tools similar to Slack by 2022.

  • Team collaboration tools similar to Slack Microsoft Teams, in addition to Zoom, have all seen massive adoption since the beginning of the COVID-19 Pandemic.

  • 34.3% of companies have decreased IT expenditure by an average of $161k annually by eradicating outmoded apps and moving to cloud-based unified communications as a service (UCaaS) solutions.

Is UC Worth the trouble?

Long story short, a loud yes! UC solutions have innumerable advantages. In numerous examples, these take in cost savings greater productivity and can influence the end customer.


A contemporary and well-resourced cloud-based UC solution might save a company money in some areas: structure, management, and travel. They are frequently less unwieldy than choosing onsite software, which regularly comes with substantial upfront duties for setting up physical hardware vs. cloud-based UC platforms.


You can meet critical teams for a spur-of-the-moment video chat covering all your business characteristics, from economics to product introductions. You can focus on substantial amounts of productivity by incorporating workplace productivity software.

This software is intended to arrange emails, mechanize tedious tasks, and make it easier to schedule meetings.


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